Just got off the phone with the HP guys. Boy was this an improvement over the Dell Customer Service. I was really happy. One hour total on the phone. Good and bad news though. Bad news is the computer has an issue with the mother board. But... good news is that it is a known problem and so it will be fixed free of charge even though my warranty is of course out of date. A computer won't break until a week past your warranty coverage. So I will be without my laptop for a week or two... Fellow said 9 days average... but it will be fixed! Back up is done.. just in case they have to wipe it.
Happy knitting!
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